Stellantis Mea Outstanding Service with the First Customer Focus Competition – Automobile Magazine

[ad_1]

Stellantis’s 6 thousand employees in 81 countries competed in Türkiye to improve customer experience! Stellantis Mea has proven superior service quality with the First Customer Focus Competition! Stellantis, which is one of the largest mobility companies in the sector with its investments in all areas of mobility, continues to sign the works that will increase customer satisfaction and loyalty. In order to strengthen customer satisfaction, Stellantis Mea invested about 2 million euros in 2023 and gave 70 thousand hours of training to its employees throughout the region. The company continued its customer experience with the customer focus competition in Istanbul. Türkiye, Morocco, Egypt, South Africa, Tunisia, Qatar, including 6 thousand professionals, including countries such as 6 thousand professionals in four different categories came to the fore. Stellantis, one of the largest mobility companies in the world, continues its activities within the scope of Dare Forward 2030 targets and continues its activities that increase customer satisfaction and service quality. In this context, Stellantis Middle East and Africa (MEA) successfully completed the innovative and first customer focus competition in Istanbul. The skills and expertise of the professionals in the competition that brings together the superior skills and leaders of the company’s authorized seller and service network from the Middle East and African region; Sales consultant, service consultant, technician and spare parts consultant were evaluated in four different categories. 6 thousand professional struggles! The Stellantis Mea Customer Focus Competition resulted in a total of 24 winners from 6 thousand professionals from 81 markets in the Mea region, representing four different categories of different authorized dealers and service points in the Mea region. Participants from all over the region, including Türkiye, Morocco, Egypt, South Africa, Tunisia and Qatar, showed interest in the event. The winners of the competition were determined by taking into consideration the sample performances and expertise in each subcategory. The winners in the sales and service consultant category were awarded with the perfection in the best welcome and consultancy, the best negotiation and closing and the best theoretical knowledge. Similarly, in the category of technician and spare parts consultant, awards were given in the best first application test, the second best application test and the best third best application test branches. Stellantis Middle East and African Operations Director Samir Cherfan, who evaluated the subject, said, “This contest, as Stellantis Mea, emphasizes our commitment to excellence and customer satisfaction in line with our 2030 strategy for our future with our goal of reaching the highest point in customer satisfaction. We were pleased to see the show. He invested 2 million euros in education in 2023! In order to strengthen customer satisfaction, Stellantis Mea invested about 2 million euros in 2023 and gave 70 thousand hours of training to its employees throughout the region. In addition, different concrete measures such as the following have been implemented: The Mea Spotlight program appreciates and rewards the best performance consultants. The NPS data reliability program guarantees real customer feedback. Commissioning customer tables are accelerating customer service solution processes. The success of the customer focus competition emphasizes the determination of Stellantis Mea to encourage talents in the Mea region and improve customer experience.